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Recharge/Upgrade

ECOSPHERE® Recharge Policy
If your EcoSphere has passed the Replacement Policy period and all the shrimp have perished, you can have your EcoSphere recharged. No Replacement Policy exists on Recharged EcoSpheres. Please return the old EcoSphere to our office along with the Recharge cost. EcoSphere Associates, Inc. will Recharge your EcoSphere only upon receipt of the failed system. All returns can be shipped by regular ground mail, UPS, or FedEx.

ECOSPHERE® Upgrade Policy
If your Ecosphere has passed the Replacement Policy period and all the shrimp have perished, you can have your Ecosphere recharged. No Replacement Policy exists on Recharged Ecospheres. Please return the old Ecosphere to our office along with the Recharge cost. We will recharge your Ecosphere only upon receipt of the failed system. Please contact us for upgrade pricing.


Recharge/Upgrade Procedures

  1. Contact our technical support dept. thru phone 2690-1288, Fax 2690-1155
    Or email: service@Ecosphere-asia.com
  2. If your Ecosphere is eligible for recharge/upgrade under our initial evaluation since we cannot recharge any Ecosphere that is cracked or broken, we’ll give you a RC No. and amount of fee.
  3. Please place the Ecosphere in a suitable box along with the Ecosphere ID number, purchaser’s name, address, phone number and all necessary fees. Use at least 3 to 4 inches of bubble wrap to protect the Ecosphere if you do not have the original packaging.  You may bring it to our office or mail it via UPS or FedEx are all fine carriers.
  4. Final evaluation of the Ecosphere from our technical staff will take about 1 working day.  We cannot recharge or upgrade any Ecosphere that arrives cracked or broken.
  5. Recharge will take approximately 5 working days.
  6. After completion of recharge/upgrade, we’ll notify you for picking up the replaced Ecosphere or we’ll deliver the recharged Ecosphere to your designated address at designated time and date.
Item No.
Description

Delivery charge
(
optional)

Recharge fee
S4 Small Sphere 10cm dia. HKD $150 HKD $480
P5 Small Pod 13cm tall HKD $150 HKD $480
S5/P7 Large Pod 19cm tall
Medium Sphere 12.5cm dia.
HKD $200 HKD $880
S6 Large Sphere 15cm dia. HKD $200 HKD $1180
S9 X-Large 22.5cm dia. HKD $350 HKD $1980


To learn more about our products, please check out Product InformationFAQs